FREQUENTLY ASKED QUESTIONS
Please do get in touch if you still need help!
Delivery & Returns
How long will my order take to arrive?
All crayons in stock on the website are readymade and will be dispatched within 2 working days. Standard delivery is via Royal Mail Second Class, so you can realistically expect to receive your items in around 5 days from order. An expected delivery date is listed on all product pages so please check there for the most up to date information.
Express and Next Day Delivery options are available.
What is your returns policy?
You may return items in an unused, saleable condition within 30 days of first receiving them for a refund. Please drop us an email first to arrange this to firstname.lastname@example.org. The Crayon Bug will not be held responsible for return shipping costs of returns. Please note that unfortunately custom made or personalised items cannot be returned and refunded. If an error has been made by us with your order, please get in touch asap.
I think my order may be lost in the post, what can I do?
UK Orders: If two weeks has passed and you have not received your order, then please contact us so we can track your item. Proof of postage and a tracking number is obtained for all items. If an item does get lost, Royal Mail advises that 10 days must pass after the item’s due date before this item is considered lost. Once this time has passed a replacement item will be sent to you.
International Orders: If two weeks has passed and you have not received your order, then please contact us so we can track your order. All international orders are shipped using a tracked service so we should be able to see where your parcel is.
A refund will not be issued for items lost in the post.
I'm local to Fishguard, can I collect my order?
Yes, please select ‘Local pickup’ at checkout. Once your order is ready to collect you will receive a 'Dispatched' email and we kindly ask you to reply to it to arrange collection.
How much will I have to pay in customs charges? (International orders)
Customs charges vary by country. The Crayon Bug Limited is not responsible for covering the cost of local import taxes. If you are unsure please check with your local government website prior to ordering.
What are your crayons made from?
All of our crayons are made using Crayola wax crayons for a superior colouring experience.
Can I choose my colours?
Sadly not. There are 24 colours for plain crayons, and 64 colours which go into the marbled crayons. All sets will include a mixture of colours which complement each other, with no repeats.
Where are your crayons made?
All of the crayons are handmade, hand-polished and carefully packaged in our workshop by the sea in Pembrokeshire, West Wales.
Wholesale & Collaborations
I'm interested in stocking your crayons in my shop. Do you offer trade discount?
We are proud of the stockists we already have, and may choose to extend this to others in the future. If you are interested you can send us a message via the wholesale page here.
I'm a blogger looking to collaborate, is this something you do?
We love to work with like-minded individuals. Please send an email to email@example.com.