FAQ's

We've collected our recently asked questions and listed them below. Please do get in touch if you still need help!

Delivery & Returns

How long will my order take to arrive?

All crayons in stock on the website are readymade and will be dispatched within 2 working days. Standard delivery is via Royal Mail Second Class, so you can realistically expect to receive your items in around 5 days from order. An expected delivery date is listed on all product pages so please check there for the most up to date information. 

Express and Next Day Delivery options are available. 

Please note the Pick ‘n’ Mix crayons are made to order. Orders containing these will take 2 weeks to dispatch. 

What is your returns policy?

You may return items in an unused, saleable condition within 30 days of first receiving them for a refund. Please drop us an email first to arrange this to [email protected]. The Crayon Bug will not be held responsible for return shipping costs of returns. Please note that unfortunately custom made or personalised items cannot be returned and refunded. If an error has been made by us with your order, please get in touch asap.

I think my order may be lost in the post, what can I do?

If two weeks has passed and you have not received your order, then please contact us so we can track your item. Proof of postage and a tracking number is obtained for all items. If an item does get lost, Royal Mail advises that 10 days must pass after the item’s due date before this item is considered lost. Once this time has passed a replacement item will be sent to you. A refund will not be issued for items lost in the post.

I'm local to Fishguard, can I collect my order?

Yes, please select ‘Local pickup’ at checkout. You will be contacted when your order is ready to collect.

Product Info

What are your crayons made from?

All of our crayons are made using Crayola wax crayons for a superior colouring ability.

Can I choose my colours?

There are 24 colours for plain crayons, and 64 colours which go into the marbled crayons. All sets will include a mixture of colours which complement each other, with no repeats.

Where are your crayons made?

All of the crayons are handmade, hand-polished and carefully packaged in our workshop by the sea in Pembrokeshire, West Wales.

I'd like to create a bespoke box of crayons as a gift, is this possible?

Yes! Head over to the Pick ‘n’ Mix section now to choose your own selection!

Wholesale & Collab

I'm interested in stocking your crayons in my shop. Do you offer trade discount?

We are proud of the stockists we already have, and may choose to extend this to others in the future. If you are interested you can send us a message via the wholesale page here.

I'm a blogger looking to collaborate, is this something you do?

We love to work with like-minded individuals. Please send an email to [email protected].

Not found your answer?