Delivery/Returns
Everything you need to know about our delivery and returns policies; get in touch if you need any more info!
Delivery
Delivery Costs — UK
£0 – £34.99 Royal Mail Second Class – £3.75, Royal Mail First Class – £4.75.
£35.00 + Royal Mail Second Class Signed For – FREE
Next Working Day Delivery (if ordered before 11am) – £7.95.
Free Local Collection available in Fishguard, UK.
Delivery Costs — Worldwide
All Orders
Europe Mainland & Republic of Ireland – £12, Royal Mail International Tracked.
United States of America – £18, Royal Mail International Tracked.
Australia – £19, Royal Mail International Tracked.
Delivery Times
All crayons in stock on the website are readymade and will be dispatched within 2 working days. Standard delivery is via Royal Mail Second Class, so you can realistically expect to receive your items in around 5 days from order. An expected delivery date is listed on all product pages so please check there for the most up to date information.
Express and Next Day Delivery options are available.
Please note the Pick ‘n’ Mix crayons are made to order. Orders containing these will take 2 weeks to dispatch.
Returns
Returns & Refund Policy
You may return items in an unused, saleable condition within 30 days of first receiving them for a refund. Please drop us an email first to arrange this to [email protected]. The Crayon Bug will not be held responsible for return shipping costs of returns. Please note that unfortunately custom made or personalised items cannot be returned and refunded. If an error has been made by us with your order, please get in touch asap.
